Media Releases 2017

Posted on 12/07/2017 by Phillip Island Nature Parks

Phillip Island Nature Parks Board Update – June 2017

The Phillip Island Nature Parks Board met on Wednesday 28 and Thursday 29 June to undertake some strategic planning sessions, review existing projects and welcome new staff and business partners.

Strategic Planning
The Board met with the Management Team to commence development of the Nature Parks’ next Strategic Plan for the period 2018-2022. The Strategic Plan will outline the major priorities and strategies to be implemented over the next five years to enable the Nature Parks to continue the delivery of its environmental, conservation, research, education and social programs, as well as enhanced and authentic visitor experiences. The Board acknowledged the importance of community consultation during the development process for this plan and will provide opportunities to get involved later in the year.

Service Contracts
The Board approved key Nature Parks’ service contracts, including electrical, plumbing and gasfitting, and cleaning services, following a competitive tender process. The Board was pleased to note that the successful contractors and/or their staff were based on Phillip Island.

Visitor Feedback
The Board was briefed on visitor feedback collected throughout the year via onsite kiosks at each Nature Parks’ attraction as well as regular online and face to face surveys. All feedback undergoes a formal review process twice yearly in order to ensure the continued provision of outstanding visitor experiences. The Board was especially pleased to note the 97% satisfaction rating for the Nature Parks Wild Oceans EcoBoat tour.

Penguin Parade Visitor Centre Development
The Board was pleased with the high quality of expressions of interest received for the building contract for the new Visitor Centre. Preferred candidates have now been shortlisted to go to tender with an announcement of the successful building contractor expected by November this year. The Board acknowledged the work of the Nature Parks Major Projects team as the development continues on schedule. The detailed design of the new building is progressing well.

Welcome to New Staff
The Board welcomed two recent appointments to significant roles within the Nature Parks.

Ben Thomas joined the Environment department as Ranger in Charge. Ben brings a great deal of experience to this role from his work with Parks Victoria and the Department of Environment, Land, Water and Planning with specific expertise in Threatened Species, Fire Management and Biodiversity.

Paul Sandells was appointed to the role of Chief Operations Officer, Conservation and Visitor Services. Paul has extensive experience in the tourism and conservation fields with roles at Parks Victoria, Zoos Victoria and local government, including the management of reserves and coastal environments, with a strong emphasis on conservation, building quality visitor experiences and stakeholder relationships.

Food and Beverage Partner
The Board noted that Delaware North commenced on 26 June as the new food and beverage operator for all of the Nature Parks venues. Changes have already been made in menu options, with the focus on the use of local and seasonal ingredients and individual menus tailored to complement each of the different venues.

Jeff Floyd
Phillip Island Nature Parks

Phillip Island Nature Parks
Phillip Island Nature Parks is a not-for-profit organisation that relies on its ecotourism attractions to deliver ongoing funding for social, environmental, conservation, research and education outcomes.

The Nature Parks is governed by a Board of Management established under the Crown Land (Reserves) Act 1978. Board members are appointed by the Responsible Minister under the Act and the Board meets regularly to provide governance and strategic direction.


Media Enquiries:
Roland Pick – Communications Executive
Tel: +613 5951 2825 Mobile: 0418 402 161 Email: