UPDATE - 22 SEPTEMBER
The Penguin Parade, Koala Conservation Reserve and Churchill Island are re-opening for regional Victorians from Monday 28 September as below:
Monday 28 September to Sunday 4 October
DAILY all sites
Monday 5 October to end October
Penguin Parade open Friday, Saturday, Sunday nights
Koala Conservation Reserve and Churchill Island open Saturdays and Sundays only 10am - 4pm
The Penguin Parade will offer viewing options in either General Viewing or Penguins Plus only - Ranger Guided Tours and Underground viewing are currently not operating
IMPORTANT ENTRY INFORMATION:
- Please maintain physical distancing at all times whilst at any of our locations
- Please maintain good hand hygiene, and stay home if you are unwell
- Face coverings are mandatory at all of our locations
- Entry only via a pre-purchased online ticket (including infants) – we are unable to upgrade, refund or alter any tickets onsite. Please ensure you have the correct ticket type and number of tickets before your visit.
- ID and proof of residence in regional Victoria (outside metropolitan Melbourne) will be required to gain entry
- Only contactless transactions are available at all retail and food & beverage outlets – cash not accepted
- Please note that as we will be managing visitor numbers at all of our locations, you may experience entry delays subject to the number of people already on site.
- To keep everyone safe and to minimise unnecessary gathering points, most areas within our Visitor Centers are currently closed. Please note that upon arrival, you will be required to proceed directly to the outdoor precinct of our attractions.
- The Penguin Parade Visitor Centre will open at 5.30pm before Daylight Savings, and at 6.30pm after Daylight Savings
UPDATE - 18 SEPTEMBER
We’re delighted to announce the re-opening of the Penguin Parade, Koala Conservation Reserve and Churchill Island with restricted capacity from Monday 28 September, in line with the third step of Victoria’s roadmap to recovery, which outlines a series of safe, steady, and sustainable steps that will see us all the way to COVID Normal.
The three sites will be open as below:
Monday 28 September to Sunday 4 October - Daily all sites
Monday 5 October to end October - Penguin Parade open Friday, Saturday, Sunday nights
Monday 5 October to end October - Koala Conservation Reserve and Churchill Island open Saturdays and Sundays only 10am - 4pm
The Penguin Parade will offer viewing options in either General Viewing or Penguins Plus only.
The Underground viewing will remain closed, and we will not be offering any of our small group ranger guided tours at this point.
Entry to all the attractions will only be available through the purchase of an online ticket, which will be going on sale from 2pm on Monday 21 September. No ticket sales will be available onsite.
The three sites will all be re-opening with physical distancing measures in place, enhanced cleaning practices to ensure levels of hygiene are maintained, and of course mandatory wearing of face coverings.
The Antarctic Journey and the Nobbies visitor centre will remain closed under the third step, however the clifftop boardwalks will still be accessible.
UPDATE - 13 AUGUST
Phillip Island Nature Parks attractions are temporarily closed to visitors from Thursday 6 August in line with advice from the Victorian Government as a result of restriction changes for regional Victoria.
“Our attractions including the Penguin Parade, Koala Conservation Reserve and Churchill Island have been operating on weekends with free entry for regional Victorians, restricted numbers and strict physical distancing measures but will now close in line with guidelines” said Nature Parks CEO Catherine Basterfield.
“We will continue our organisation’s commitment to ensuring the safety of our visitors, staff and community and our thoughts are with all those affected. We look forward to welcoming visitors back to our attractions when it is safe to do so.”
Regional visitors with existing bookings will be contacted and all future bookings suspended until further notice. Please refer to www.penguins.org.au for more information, or contact the Nature Parks at email@example.com
Churchill Island walking tracks will also be closed.
UPDATE - 30 JULY
Effective from 11.59 pm on Sunday 2 August, a face covering is required for all Victorians to wear when leaving home, to help keep our communities safe. That includes coming to any Nature Parks sites or attractions, so please be sure to wear a face-covering when you visit any of our sites, so that we can keep our staff, visitors and communities safe.
UPDATE - 26 JULY
Please note that all free tickets are now booked out until 9 August. We will release more tickets hopefully in the next couple of weeks and will update our social media and website accordingly.
UPDATE - 21 JULY
Effective from Friday 24 July, the Penguin Parade will open on Fridays, Saturdays, and Sundays only, while the Koala Conservation Reserve and Churchill Island will open only on Saturdays and Sundays.
These actions will allow the Nature Parks to continue to contribute to our local and regional Victorian economy whilst playing our part in keeping our staff and communities safe, and slowing the spread of coronavirus (COVID-19).
We are also delighted to be able to offer free entry to people living in regional Victoria from Friday 24 July. *Please note a $0.01c fee will apply per booking to allow for processing via credit card, as our system is not able to process a Zero Value booking.
Online bookings are essential for all visitors (including babies), numbers will remain limited to 100, and physical distancing and enhanced hygiene measures will continue to be implemented and enforced.
Victorians living in regional areas outside metropolitan Melbourne and Mitchell Shire will be able to book their free* tickets online from Tuesday 21 July, with tickets being released in two-week blocks.
Each adult visitor will need to present photo identification (eg. drivers licence) showing their primary place of residence in regional Victoria.
Nature Parks walking tracks, boardwalks, reserves, and beaches are open for recreational use by regional Victorians with appropriate physical distancing. Essential conservation activities will also continue behind the scenes including caring for wildlife, scientific research, pest plant and animal control and revegetation.
The Antarctic Journey and Nobbies visitor centre will remain closed for the time being.
UPDATE - 8 JULY
Following the announcement on Tuesday 8 July of changed Victorian Government public health measures which are effective from 11.59 pm on Wednesday 8 July, in line with Government advice, we are taking the following steps to help keep our communities safe.
• All visitors will be required to provide ID on arrival, which shows that they do not currently live in metropolitan Melbourne or the Mitchell Shire, in order to be eligible to enter any Nature Parks’ attractions
• People living in metropolitan Melbourne or the Mitchell Shire with existing bookings are being offered a full refund without penalty, and we are auto-cancelling these bookings.
• Refunds will be processed back to the credit card used to make the original booking and should appear within 2-5 business days of the cancellation being processed
• People living in metropolitan Melbourne or the Mitchell Shire who present themselves at any Nature Parks’ attraction will be unable to enter any of the Nature Parks attractions.
• Failure to provide suitable evidence will result in refusal of entry
Effective from Wednesday 8 July, we have temporarily suspended ticket sales to the Penguin Parade until Wednesday 15 July at the earliest, at which time we will provide an update on the ongoing opening status of all Nature Parks’ attractions and applicable booking processes.
We understand these changes may cause some inconvenience, however, they are necessary for us to help keep our communities safe, and we thank you for your patience.
Visit www.coronavirus.vic.gov.au for more information.
UPDATE - 1 JULY
The Penguin Parade is currently operating with a limited total capacity of 100 visitors per night, and the Koala Conservation Reserve and Churchill Island have a limited capacity of 100 visitors at any one time, however across the day we will be able to welcome more than 100 visitors at these two locations.
The Nobbies visitor centre and Antarctic Journey remain closed at the moment, however, the Nobbies kiosk and toilets are now open.
Staying Safe - What we are doing
We have implemented a range of measures to keep our visitors, staff, and community safe during your visit including physical distancing protocols and enhanced hygiene and sanitation practices. You can read all about the Nature Parks' actions and procedures to keep us all safe here.
Staying Safe - What we ask you to do
If you are feeling unwell or displaying any symptoms of coronavirus (COVID-19) even if they are only mild, you should get tested, stay at home until you receive the results back, and do not visit the Nature Parks or enter any of our attractions.
While visiting the Nature Parks, we ask that you continue to practice good hygiene and wash your hands often, cover your nose and mouth when you cough or sneeze, try not to touch your eyes, nose or mouth, and of course, maintain physical distancing of at least 1.5m from anyone not in your travelling party.
Have your tickets ready:
All visitors (including babies) require an online ticket to gain entry to our attractions, so please have them ready to show our staff on arrival. You don't need to print them out, you can show us on your mobile device.
Visiting the Penguin Parade
Please arrive at the Penguin Parade on the day of your booked visit between 4pm and 5pm. Please note that we will be managing maximum visitor numbers within the visitor centre as you flow through to the penguin viewing area, so you may experience slight delays subject to the number of visitors already in the building.
The Little Penguin café is open from 4pm for limited takeaway and ‘grab and go’ items only, and is limited to a maximum of 20 visitors at any one time.
Visiting the Koala Conservation Reserve or Churchill Island
If you have booked a 3 Parks Pass, you do not need to book a specific time or date to visit either the Koala Conservation Reserve or Churchill Island. Please note that we will be managing maximum visitor numbers within the visitor centres and the outdoor areas, so you may experience slight delays subject to the number of visitors already visiting the attraction.
The cafés in each of these locations are available for limited takeaway and ‘grab and go’ items only, and are limited to a maximum of 20 visitors at any one time.
Visiting the Nobbies
The Nobbies carpark and boardwalks are open, however, the Nobbies visitor centre and Antarctic Journey will remain temporarily closed. We ask that you practice physical distancing while on the boardwalks and in the carpark.
We will be opening the Nobbies Kiosk and the Nobbies Toilets from Saturday 27 June. In the meantime, the nearest alternative public toilets are located at Flynns Beach, located just before the Penguin Parade.
Visitor Data Collection
We thank you for your patience and understanding, we look forward to welcoming you, and we hope that you have an enjoyable visit.