UPDATE - 8 JULY
Following the announcement on Tuesday 8 July of changed Victorian Government public health measures which are effective from 11.59pm on Wednesday 8 July, in line with Government advice, we are taking the following steps to help keep our communities safe.
Effective for visits starting Thursday 9 July:
• All visitors will be required to provide ID on arrival, which shows that they do not currently live in metropolitan Melbourne or the Mitchell Shire, in order to be eligible to enter any Nature Parks’ attractions
• People living in metropolitan Melbourne or the Mitchell Shire with existing bookings are being offered a full refund without penalty, and we are auto-cancelling these bookings.
• Refunds will be processed back to the credit card used to make the original booking, and should appear within 2-5 business days of the cancellation being processed
• People living in metropolitan Melbourne or the Mitchell Shire who present themselves at any Nature Parks’ attraction will be unable to enter any of the Nature Parks attractions.
• Failure to provide suitable evidence will result in refusal of entry
Effective from Wednesday 8 July, we have temporarily suspended ticket sales to the Penguin Parade until Wednesday 15 July at the earliest, at which time we will provide an update on the ongoing opening status of all Nature Parks’ attractions, and applicable booking processes.
We understand these changes may cause some inconvenience, however they are necessary for us to help keep our communities safe, and we thank you for your patience.
Visit www.coronavirus.vic.gov.au for more information.
UPDATE - 1 JULY
The Penguin Parade is currently operating with a limited total capacity of 100 visitors per night, and the Koala Conservation Reserve and Churchill Island have a limited capacity of 100 visitors at any one time, however across the day we will be able to welcome more than 100 visitors at these two locations.
The Nobbies visitor centre and Antarctic Journey remain closed at the moment, however the Nobbies kiosk and toilets are now open.
STAYING SAFE – WHAT WE ARE DOING
We have implemented a range of measures to keep our visitors, staff, and community safe during your visit including physical distancing protocols and enhanced hygiene and sanitation practices. You can read all about the Nature Parks’ actions and procedures to keep us all safe here.
STAYING SAFE – WHAT WE ASK YOU TO DO
If you are feeling unwell or displaying any symptoms of coronavirus (COVID-19) even if they are only mild, you should get tested, stay at home until you receive the results back, and do not visit the Nature Parks or enter any of our attractions.
While visiting the Nature Parks, we ask that you continue to practice good hygiene and wash your hands often, cover your nose and mouth when you cough or sneeze, try not to touch your eyes, nose or mouth, and of course maintain physical distancing of at least 1.5m from anyone not in your travelling party.
HAVE YOUR TICKETS READY
All visitors (including babies) require an online ticket to gain entry to our attractions, so please have them ready to show our staff on arrival. You don’t need to print them out, you can show us on your mobile device.
VISITING THE PENGUIN PARADE
Please arrive at the Penguin Parade on the day of your booked visit between 4pm and 5pm. Please note that we will be managing maximum visitor numbers within the visitor centre as you flow through to the penguin viewing area, so you may experience slight delays subject to the number of visitors already in the building.
The Little Penguin café is open from 4pm for limited takeaway and ‘grab and go’ items only, and is limited to a maximum of 20 visitors at any one time.
VISITING THE KOALA CONSERVATION RESERVE OR CHURCHILL ISLAND
If you have booked a 3 Parks Pass, you do not need to book a specific time or date to visit either the Koala Conservation Reserve or Churchill Island. Please note that we will be managing maximum visitor numbers within the visitor centres and the outdoor areas, so you may experience slight delays subject to the number of visitors already visiting the attraction.
The cafés in each of these locations are available for limited takeaway and ‘grab and go’ items only, and are limited to a maximum of 20 visitors at any one time.
VISITING THE NOBBIES
The Nobbies carpark and boardwalks are open, however the Nobbies visitor centre and Antarctic Journey will remain temporarily closed. We ask that you practice physical distancing while on the boardwalks and in the carpark.
We will be opening the Nobbies Kiosk and the Nobbies Toilets from Saturday 27 June. In the meantime, the nearest alternative public toilets are located at Flynns Beach, located just before the Penguin Parade.
VISITOR DATA COLLECTION
We thank you for your patience and understanding, we look forward to welcoming you, and we hope that you have an enjoyable visit.
WHAT ARE WE DOING TO KEEP EVERYONE SAFE AT THE NATURE PARKS?
CLICK HERE TO FIND OUT
· People living in metropolitan Melbourne or Mitchell Shire with existing bookings are being offered a full refund without penalty, and we are auto-cancelling these bookings.
Residents of metropolitan Melbourne or the Mitchell Shire who present themselves at any Nature Parks’ attraction will not be able to enter the attractions.